All Metrics
Browse metrics by department. Each section contains detailed definitions, formulas, benchmarks, and sources.
Core Business Metrics
These are the metrics that define SaaS business health. Every SaaS business should track these.
Sales Metrics
Metrics for measuring sales team performance and pipeline health.
Marketing Metrics
Metrics for measuring marketing performance, demand generation, and brand health.
Customer Success Metrics
Metrics for measuring customer health, retention, and expansion.
Customer Support Metrics
Metrics for measuring support team performance and customer service quality.
Customer Onboarding Metrics
Metrics for measuring customer onboarding effectiveness and time to value.
Product Metrics
Metrics for measuring product usage, adoption, and delivery.
Engineering & Platform Metrics
Metrics for measuring platform health, reliability, and engineering productivity.
Finance Metrics
Metrics for measuring financial health, efficiency, and operational performance.
Revenue Operations Metrics
Metrics for measuring the revenue lifecycle from quote to cash collection.
People (HR) Metrics
Metrics for measuring workforce health, engagement, and organizational effectiveness.
Partnerships & Channel Metrics
Metrics for measuring partner ecosystem performance and channel revenue.
Professional Services Metrics
Metrics for measuring professional services delivery, profitability, and capacity.