Accounts per CSM
Accounts per CSM: The number of accounts assigned to each Customer Success Manager.
Formula
Accounts per CSM = Total managed accounts / Number of CSMsBenchmarks
| Model | Accounts per CSM | Typical ACV |
|-------|------------------|-------------|
| High-touch Enterprise | 10-50 (median ~22) | $100K+ |
| Mid-touch | 50-100 (median ~49) | $25K-$100K |
| Low-touch/SMB | 100-250 | $5K-$25K |
| Tech-touch/Digital | 300-500+ | <$5K |
Sources
GASP Standard v1 · Last updated