ARR per CSM
ARR per CSM: Total ARR managed by each CSM.
Also known as: ARR
Formula
ARR per CSM = Total managed ARR / Number of CSMsBenchmarks
| Segment | ARR per CSM |
|---------|-------------|
| Enterprise | $2M-$5M (69% manage >$2M) |
| Mid-market | $2M-$5M (spread across more accounts) |
| SMB | $1M-$2M |
What It Tells You
CSM productivity and capacity planning.
Sources
GASP Standard v1 · Last updated