GASP
Onboarding Efficiency Metrics Operational

Time Spent per Onboarding

Time Spent per Onboarding: Total hours invested per customer onboarding.

Formula

Hours per Onboarding = Total onboarding hours / Customers onboarded

Benchmarks

  • Self-serve/digital: 0-2 hours
  • SMB: 5-15 hours
  • Mid-market: 20-50 hours
  • Enterprise: 50-200+ hours
← Back to Onboarding metrics

GASP Standard v1 · Last updated

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