GASP
People Engagement Metrics Leading

Employee Net Promoter Score (eNPS)

Employee Net Promoter Score (eNPS): Likelihood of employees recommending the company as a place to work.

Formula

eNPS = % Promoters (9-10) - % Detractors (0-6)

Benchmarks

  • Below 0: Poor engagement (investigate immediately)
  • 0-10: Below average
  • 10-30: Average (overall benchmark ~12-27)
  • 30-50: Good, leading companies
  • Above 50: Excellent

What It Tells You

Employee satisfaction and advocacy.

GASP Standard v1 · Last updated

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