Reopen Rate
Reopen Rate: Percentage of resolved tickets that are reopened.
Formula
Reopen Rate = Tickets reopened / Tickets resolved × 100Benchmarks
- Below 5%: Good
- 5-10%: Acceptable
- Above 10%: Investigate resolution quality
What It Tells You
Resolution quality. High reopen rate means problems aren't actually being solved.
GASP Standard v1 · Last updated