Ticket Backlog
Ticket Backlog: Number of open tickets awaiting resolution.
Formula
Backlog = Count of open ticketsWhat It Tells You
Current support debt. Should be stable or declining.
GASP Standard v1 · Last updated
Ticket Backlog: Number of open tickets awaiting resolution.
Backlog = Count of open ticketsCurrent support debt. Should be stable or declining.
GASP Standard v1 · Last updated