Ticket Volume
Ticket Volume: Total number of support tickets received in a period.
Formula
Ticket Volume = Count of tickets created in periodWhat It Tells You
Support demand. Trend matters more than absolute number.
Related Metrics
Connected in the GASP relationship graph.
Upstream: what drives this
- Self-Service Rate reduces Ticket Volume (Support)
Downstream: what this drives
- Ticket Volume component of Self-Service Rate (Support)
- Ticket Volume reduces CSAT (Support)
- Ticket Volume measures Ticket (Entity)