Tickets per Customer
Tickets per Customer: Average tickets created per active customer.
Formula
Tickets per Customer = Total tickets / Active customersBenchmarks
- Below 0.5/month: Low touch, efficient product
- 0.5-1.0/month: Typical
- Above 1.0/month: High touch, may indicate product issues
What It Tells You
Support burden relative to customer base. Rising ratio signals product or onboarding issues.
GASP Standard v1 · Last updated