GASP
Time-Based Metrics

FRT (First Response Time)

FRT (First Response Time): Time from ticket/request to first human response.

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Related Terms

Other definitions in Time-Based Metrics:

TTFV (Time to First Value)
Time from signup to achieving first meaningful value.
Resolution Time
Time from request to final resolution.
Lead Time for Changes
Time from code commit to production deployment.
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GASP Standard v1 · Last updated

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