GASP / Definitions / Resolution Time Time-Based Metrics Resolution Time Resolution Time: Time from request to final resolution. View full metric with formula and benchmarks → Related Terms Other definitions in Time-Based Metrics: TTFV (Time to First Value) Time from signup to achieving first meaningful value. FRT (First Response Time) Time from ticket/request to first human response. Lead Time for Changes Time from code commit to production deployment. ← Back to all definitions