GASP
Time-Based Metrics

Resolution Time

Resolution Time: Time from request to final resolution.

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Related Terms

Other definitions in Time-Based Metrics:

TTFV (Time to First Value)
Time from signup to achieving first meaningful value.
FRT (First Response Time)
Time from ticket/request to first human response.
Lead Time for Changes
Time from code commit to production deployment.
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GASP Standard v1 · Last updated

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