Reliability Terms
Incident
Incident: An unplanned interruption or degradation of service.
Related Terms
Other definitions in Reliability Terms:
Uptime / Availability
Percentage of time service is operational.
SLA (Service Level Agreement)
Contractual commitment for service levels (uptime, response time, etc.).
MTTR (Mean Time to Resolve/Recover)
Average time from incident start to resolution.
Error Rate
Percentage of requests resulting in errors.