GASP
Reliability Terms

SLA (Service Level Agreement)

SLA (Service Level Agreement): Contractual commitment for service levels (uptime, response time, etc.).

Related Terms

Other definitions in Reliability Terms:

Uptime / Availability
Percentage of time service is operational.
Incident
An unplanned interruption or degradation of service.
MTTR (Mean Time to Resolve/Recover)
Average time from incident start to resolution.
Error Rate
Percentage of requests resulting in errors.
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GASP Standard v1 · Last updated

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