Mean Time to Resolve (MTTR)
Mean Time to Resolve (MTTR): Time from incident start to resolution.
Also known as: MTTR
Formula
MTTR = Average of (Resolution time - Incident start time)Benchmarks
- SEV1: < 1 hour
- SEV2: < 4 hours
- SEV3: < 24 hours
What It Tells You
Incident response capability.
Related Metrics
Connected in the GASP relationship graph.
Downstream: what this drives
- MTTR drives Uptime (Engineering)