Onboarding Completion Rate
Onboarding Completion Rate: Percentage of customers who complete the onboarding program.
Formula
Completion Rate = Customers completing onboarding / Customers starting onboarding × 100Benchmarks
- Below 70%: Low, investigate friction points
- 70-85%: Average
- 85-95%: Good
- Above 95%: Excellent
What It Tells You
Onboarding program effectiveness.
Related Metrics
Connected in the GASP relationship graph.
Upstream: what drives this
- Time to First Value drives Onboarding Completion Rate (Onboarding)
Downstream: what this drives
- Onboarding Completion Rate drives Activation Rate (Onboarding)
- Onboarding Completion Rate measures User (Entity)