GASP
Onboarding Completion Metrics Outcome

Onboarding Completion Rate

Onboarding Completion Rate: Percentage of customers who complete the onboarding program.

Formula

Completion Rate = Customers completing onboarding / Customers starting onboarding × 100

Benchmarks

  • Below 70%: Low, investigate friction points
  • 70-85%: Average
  • 85-95%: Good
  • Above 95%: Excellent

What It Tells You

Onboarding program effectiveness.

← Back to Onboarding metrics

GASP Standard v1 · Last updated

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