GASP
Satisfaction Terms

CSAT (Customer Satisfaction Score)

CSAT (Customer Satisfaction Score): Percentage of positive ratings on satisfaction survey.

View full metric with formula and benchmarks →

Used In

Support Customer Success Onboarding Professional Services

Related Terms

Other definitions in Satisfaction Terms:

NPS (Net Promoter Score)
% Promoters (9-10 rating) minus % Detractors (0-6 rating).
CES (Customer Effort Score)
Average rating on ease of experience (typically 1-7 scale).
Health Score
Composite score predicting likelihood of retention or churn.
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