GASP
Satisfaction Terms Leading

NPS (Net Promoter Score)

NPS (Net Promoter Score): % Promoters (9-10 rating) minus % Detractors (0-6 rating).

View full metric with formula and benchmarks →

Used In

Core Onboarding Partnerships Professional Services

Related Terms

Other definitions in Satisfaction Terms:

CSAT (Customer Satisfaction Score)
Percentage of positive ratings on satisfaction survey.
CES (Customer Effort Score)
Average rating on ease of experience (typically 1-7 scale).
Health Score
Composite score predicting likelihood of retention or churn.

Related Metrics

NPS (Net Promoter Score)
A measure of customer loyalty based on likelihood to recommend.
Core
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