GASP
Satisfaction Terms

Health Score

Health Score: Composite score predicting likelihood of retention or churn.

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Used In

Customer Success Product

Related Terms

Other definitions in Satisfaction Terms:

NPS (Net Promoter Score)
% Promoters (9-10 rating) minus % Detractors (0-6 rating).
CSAT (Customer Satisfaction Score)
Percentage of positive ratings on satisfaction survey.
CES (Customer Effort Score)
Average rating on ease of experience (typically 1-7 scale).
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