Customer Health Score
Customer Health Score: A composite score predicting likelihood of retention or churn.
Formula
Health Score = Weighted average of health indicatorsWhat It Tells You
Which customers need attention before they churn.
Related Metrics
Connected in the GASP relationship graph.
Upstream — what drives this
- Product Adoption drives Health Score (Product)
- Onboarding drives Health Score (Onboarding)
- CSM Touch drives Health Score (Customer Success)
- Support Quality drives Health Score (Support)
Downstream — what this drives
- Health Score drives Expansion MRR (Core)
- Health Score reduces Churn Rate (Core)
Sources
GASP Standard v1 · Last updated