Customer Health Score
Customer Health Score: A composite score predicting likelihood of retention or churn.
Formula
Health Score = Weighted average of health indicatorsWhat It Tells You
Which customers need attention before they churn.
Related Metrics
Connected in the GASP relationship graph.
Upstream: what drives this
- Feature Adoption Rate drives Customer Health Score (Product)
- DAU/MAU Ratio drives Customer Health Score (Product)
- QBR Completion Rate drives Customer Health Score (Customer Success)
Downstream: what this drives
- Customer Health Score drives Renewal Rate (Customer Success)
- Customer Health Score reduces Logo Churn Rate (Core)
- Customer Health Score reduces At-Risk Customer Rate (Customer Success)
- Customer Health Score drives Expansion Revenue Rate (Customer Success)
- Customer Health Score measures Customer (Entity)