Feature Adoption Rate: Percentage of users/accounts using a specific feature.
Formula
Feature Adoption = Users using feature / Total active users × 100What It Tells You
Which features are being used, which are ignored.
Related Metrics
Connected in the GASP relationship graph.
Upstream — what drives this
- Onboarding drives Product Adoption (Onboarding)
- Product Quality drives Product Adoption (Engineering)
Downstream — what this drives
- Product Adoption drives Health Score (Customer Success)
- Product Adoption drives NPS (Core)
- Product Adoption drives Expansion Rate (Customer Success)
GASP Standard v1 · Last updated